Being a bank, we need to know who each of our clients is.
The Bank of Portugal obliges as much, as part of anti-corruption and anti-fraude measures.
Since you don’t need to go to an agency, and you can do everything over your smartphone, we need to do a quick video (it takes about 5 minutes and we can do it between 9h and 24h) or by using Chave Móvel Digital.
To do your identification through Chave Móvel igital, activate that option through https://www.autenticacao.gov.pt/a-chave-movel-digital and then follow the steps in the app
To open your account through Chave Móvel Digital activate that option through https://www.autenticacao.gov.pt/a-chave-movel-digital.
Follow the steps in the app and that's it.
If you successfully completed the videocall but you can't continue the process, turn off the app and wait 20 minutes.
After that, if you still can't continue the process, call us at +351 210 521 500 (domestic or international calls) and we can help.
Most of the times identification video calls get cut off it’s because of a weak and/or unstable internet connection.
Please confirm that you have a good (wifi or data) connection and that you are in a calm, quiet and well-lit place, so that our staff-member who is assigned to help you can see you well and check your ID card.
Make sure to have your ID card handy. For now we only accept Portuguese ID cards.