Hey! Need any help?

    O moey! dá-te Zomato Gold

    Who is eligible for the promotion?

    You are eligible for the campaign if you have received an email from Zomato with your campaign ID and instructions or if you open your account through Zomato and moey! ads on Instagram regarding this promotion.

    For more details, you can send an email to gold@zomato.com or through Zomato chat in the Zomato app.

    My friend received an email to join the promotion and I did not. Why?

    If you did not receive the email it is probably because you are not eligible for this campaign. If you believe that you should be eligible, we suggest that you contact Zomato so that they can give you all the necessary clarifications.

    However, even if you haven't received the email from Zomato you can be eligible for the promotion if you open your account through Zomato and moey! ads on Instagram and Facebook regarding this promotion.

    What is the deadline to open my moey! account to be eligible for the promotion?

    To make sure that you can take advantage of the offer, you must open your moey account! until March 10 2020. Don't forget that you must open your account directly through the email sent to you by Zomato or through the Zomato and moey! ads on Instagram and Facebook.

    After opening an account what do I have to do?

    After opening your moey! account you must make payments in a total of € 20 or more (excluding top up to other accounts) by March 24, 2020. You can top up your account via IBAN transfer or top up with a credit or debit card.

    When will I receive my promotion?

    After opening your account and making payments equal to or greater than € 20 in total (excluding top up to other accounts) you will receive your promotion within 72 hours. If more than 72 hours have passed and you still have not received your promotion, send us an email to campanhas@moey.pt 

    How can I make payments with moey! ?

    You don't need to have a moey! physical card to make payments. You can use your virtual card for online payments or to pay with your device through NFC. You can also pay services, telecommunications or State payments through the app or pay via MB WAY with QR Code.

    I didn't open an account through the email sent by Zomato, can I have access to the promotion?

    If you haven't opened your account through the email sent by Zomato or through Zomato and moey! ads on Instagram and Facebook regarding this promotion, we have no way to verify the opening of your account from this campaign, so you will not be eligible to receive the promotion.

    I didn't open an account within the stipulated time, can I access the promotion?

    To access the promotion, you have to open your moey account! until march 10 2020 through the link you received in the email sent by Zomato or through Zomato and moey! ads on Instagram and Facebook regarding this promotion and you have to make payments equal to or greater than € 20 (excluding top up to other accounts) until March 24, 2020.

    If you do not meet these requirements, you will not have access to the promotion.

    I did not make the payment within the stipulated time, can I access the promotion?

    To access the promotion, you have to open your moey account! until march 10 2020 through the link you received in the email sent by Zomato or through Zomato and moey! ads on Instagram and Facebook regarding this promotion and you have to make payments equal to or greater than € 20 (excluding top up to other accounts) until March 24, 2020.

    If you do not meet these requirements, you will not have access to the promotion.

    When does the campaign end?

    In order to receive your promotion, you must open your account by march 10 2020 and you have to make payments equal to or greater than € 20 (excluding top up to other accounts) until March 24 2020.

    Will we continue to have Zomato benefits in the future?

    Campaigns with moey! partners will be announced on our website, by email and / or social networks. Stay tuned!

    What is moey!?

    What is moey!?

    moey! is the first fully Portuguese, mobile-only, digital banking solution. It was created in partnership with world leading tech and payment companies such as Mastercard and Microsoft, but also with some of the most innovative and disruptive fintechs in the world, such as Meniga or MeaWallet. The moey! brand belongs to the Crédito Agrícola Group, one of Portugal’s biggest and most solid financial groups. For more information about the Crédito Agrícola Group, click here.
    moey! account is a current account that gives you the option of requesting a physical debit card. The account gives you access to all the moey! features, so that you have full control over your expenses, through the app.

    How can I dowload the app?

    moey! is exclusively available for iOS and Android smartphones.
    iOS Smartphone:
      • iOS 10.3 and above
      • Go to the App Store and search for moey!
    Android smartphone:
      • Android 6.0 and above
      • Go to the Play Store and search for moey!

    Who can subscribe?

    Anyone with a Portuguese ID and residence in Portugal can subscribe to any moey! products, provided they are over 18 years old. 
    Each client is only allowed one account.

    How much does it cost to have a moey! account?

    There are no initial or maintenance costs associated to a moey! account. Truth is, there are hardly any costs at all. Check out our price list here.

    What features does moey! have?

    moey! gives you an account that saves you money, time and has many features:

    • Virtual card which allows you to make payments without using a physical card

    • Physical card for your shopping

    • Block and unblock online transactions in certain countries

    • Send and request money to and from your contacts

    • Manage accounts with your friends easily, with no worries

    • Set goals and savings

    • Control your savings through customisable timeline

    Can I have my salary paid into my account?

    You can have your salary deposited into your moey! account every month, at no extra cost. All you need to do is give your moey! account details to your employer. These can be found in the |Settings| of your moey! app

    What cards and currency can be used on moey!?

    Your moey! account is in euros.
    moey! cards work using the local currency, regardless of the country, applying the exchange rate.
    You can top up your moey! with any card which allows for online transactions.

    Can I install moey! on more than one device?

    Yes, you can install the app on more than one device.
    But you can't have your account active on more than one device at the same time. Whenever you try to login from another device we will ask you if you want to switch the device from which you access moey! This implies, for example, changing the tokens for NFC payment from one device to another. 

    Can I have a moey! account having a minimal services account?

    No you can't.

    General Terms and Conditions and Privacy Policy

    What are the app's general terms and conditions and privacy policy?

    The General Conditions regulate the terms for installing and using moey!, lay down the rules applicable to the issue and use of the Pre-Paid moey! card and regulate the opening, operation and closing of the Current Account in EUR, as well as other accounts and/or products associated to it, namely the moey! Savings Account. 
    For more information please see the General Conditions.
    The Privacy Policy is derived from the General Data Protection Regime (GDPR), (EU) Regulation 2016/679, of the 25th of May, 2018 (GRDP), and includes a strong framework for the rights of the Owners of Private Data and the obligations on behalf of the Entities which process that private data, and to whom it is entrusted, to protect it.
    We are committed to providing detailed information regarding the use and protection afforded to your personal data, the reason why it is processed and your rights under articles 13 and 14 of the GDPR. 
    For more information, please consult moey! Privacy Policy.

    What personal information do I have to give to open a moey! account?

    We will gather information which is on your ID card. Besides that information, we’ll need your phone number, email, home address and occupation.
    For more information, please consult moey!’s Privacy Policy.

    Are my personal details safe?

    Yes, within the scope of the gathering, sharing and use of personal data, moey! is committed to fulfilling a set of key principles in terms of data processing, such as integrity and confidentiality. 
    Personal data are processed in such a way as to ensure their security, including protection against non-authorised or illicit processing, destruction or accidental damage. 
    For more information please consult moey!’s Privacy Policy.

    Why does moey! need to know my location?

    moey! needs this information so as to offer you promotions and products based on your activity and on your location.
    Your consent is requested when you register on the app and you can change it in the definitions of your phone’s location services. 
    For more information please consult moey!’s Privacy Policy.

    How long does moey! hold on to my information?

    Your data will continue to be processed for as long as is necessary, or mandatory, for the following: 
      • Execution of signed contracts or the pre-contractual diligences made at your request 
      • Fulfilment of legal obligations which moey! is subject to 
      • Pursuance of moey!’s legitimate interests: once the contractual relationship ceases to exist, processing and storing of personal data will continue for as long as the terms of law demand or until the rights which derive therefrom forfeit. For more information please consult moey!’s Privacy Policy.

    How can I have my information deleted?

    If you want to have access to, change or delete your personal information, send an email to the Crédito Agrícola Data Protection Supervisor (dpo@creditoagricola.pt) or contact us through +351 210 521 500 (domestic or international calls).

    How can I know what information moey! has of mine?

    If you want to have access to, change or delete your personal information please contact Crédito Agrícola Data Protection Supervisor:

    • Email: dpo@creditoagricola.pt

    • Telefone: (+351) 213 809 900

    Please make sure you tell us your mobile number and email associated with your moey! account.

    Money safety

    Is moey! a safe bank?

    Yes! moey! is a Crédito Agrícola Group brand. The group is composed of the Caixa Central de Crédito Agrícola Mútuo, and 80 Caixa de Crédito Agrícola Mútuo branches, and is one of Portugal’s most solid Groups. Your deposit is covered, within the legal limits, by the Crédito Agrícola Mútuo Guarantee Fund (FGCAM), created by Law nº 182/87, of the 21st of April 1987. The FGCAM guarantees up to 100,000 euros per depositor, per institution. This means that all the deposits in the same credit institution are added, to determine the level of coverage. If, for instance, you have a savings account of 90,000 EUR and a current account with a balance of 20 000 EUR in one institution, your refund will be limited to 100,000 EUR. FGCAM assures the refund of deposits in any of the institutions which are part of the Crédito Agrícola Mútuo Integrated System (SICAM), made up of the Caixa Central de Crédito Agrícola, CRL and its member Crédito Agrícola Mútuo Branches, all of which are independent and autonomous credit institutions. The FGCAM is activated in the case of any of its participants having its authorisation revoked, or should the SICAM be unable to guarantees the refund of the money deposited with its members according to the applicable legal and contractual conditions. Therefore, your deposit is guaranteed, first of all, by SICAM, which shores up that which is already provided by the deposit guarantee system. Your credit institution is, therefore, part of two systems: a protection system based on the mutual support of its members, so as to avoid situations of insolvency, refunding the deposits of other parties which are unable to fulfil their financial obligations (SICAM) and a deposit guarantee system (FGCAM). For more information, please consult the Depositor Information Form.

    Relationship with CA

    How is moey! connected to Crédito Agrícola?

    moey! is a Crédito Agrícola Group brand, which is composed of the Caixa Central de Crédito Agrícola Mútuo (CCAM), and 80 Caixa de Crédito Agrícola Mútuo branches

    Why must I choose a Crédito Agrícola branch?

    moey! is a Crédito Agrícola Group brand, which is composed of 80 Caixa de Crédito Agrícola Mútuo branches. Since your deposit is guaranteed by the Crédito Agrícola Mútuo Guarantee Fund, according to the terms and limits of the law, your account has to be linked to a branch but don't worry because you won't need to go there to use your moey! account. Everything is done through the app. 

    Are there any benefits in being a client of Crédito Agrícola?

    Anyone will find opening a moey! account simple. As a Crédito Agrícola Client you are entitled to all the same benefits as any other: an account which is always handy, and cost-free.

    Being a CA client, can I see my moey! account using CA Online?

    No. moey! is a Crédito Agrícola Group brand, but it is a distinct product, with an exclusive app. To access your Crédito Agrícola account information, you must continue to use the Bank’s regular channels. To access a moey! account you need to use the moey! app.

    Do funds in my moey! account count as CA funds? To qualify for commission exemption, for example.

    No. moey! is a Crédito Agrícola Group brand, but it is a distinct product, with an exclusive app. To access your Crédito Agrícola account information, you must continue to use the Bank’s regular channels. To access a moey! account you need to use the moey! app.

    Contacts and Complaints

    I want to file a complaint

    To file a complaint you should send an email to Gabinete de Provedoria do Cliente do Grupo Crédito Agrícola to gpcliente@creditoagricola.pt
     
    If you want to use other channels please see more here.

    How can I contact you and how much does it cost?

    If you have questions you can call +351 210 521 500 (cost of a call to the fixed line, according to your tariff).

    Don't wait for tomorrow!

    Download the app, now!
    No costs, no queues, no delays

    Nice! You're almost there!

    We've sent you a text message with a link to download moey! app

    Ups! Something went wrong

    This number is not valid